Key Responsibilities

  • Guide new members through the onboarding process, ensuring they understand TNM’s mission, values, and activities.
  • Assist members in navigating TNM’s resources and platforms (e.g., website, communication channels).
  • Provide answers to initial questions and ensure members feel welcome and supported.
  • Collaborate with other team members to continuously improve the onboarding experience.
  • Collect and report feedback from new members to enhance future onboarding processes.

How This Role Supports TNM’s Mission

As a Member Onboarding Team Member, you will be the first point of contact for new members, ensuring they are welcomed and integrated into the TNM community. Your role directly contributes to the growth and retention of engaged, informed members who will help advance TNM’s mission.

Position type

Volunteer

Location

Remote, with regular communication through TNM’s online platforms.

Estimated Time Requirements

  • Approximately 5-10 hours per week, depending on new member intake.
  • Flexible schedule with a commitment of at least 6 months.

Skills/Qualifications

Required Qualifications:

  • Strong interpersonal and communication skills.
  • Ability to work collaboratively and provide friendly, helpful support.
  • Familiarity with TNM’s mission, platforms, and resources.
  • Attention to detail and the ability to follow up on tasks.

Preferred Qualifications:

  • Experience in customer service, member relations, or onboarding.
  • Prior involvement with TNM or other advocacy organizations.
  • Proficiency in using digital communication tools and platforms.

Are you a good fit?

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